Infrastructure & Support Coordinator

General Information

Job Title: Infrastructure & Support Coordinator

Grade: Coordinator

Department / Division: IT / Project Management, Solutions & Technologies

Reporting to: Infrastructure & Support Manager

Start Date: ASAP

Contract Type: CDI

Location: Boulogne-Billancourt, France


The Infrastructure & Support Coordinator supports the Infrastructure & Support Manager to ensure that HBS Corporate infrastructure and hardware are operated according to Corporate requirements.

She / he operates the support to be provided to all Core Team and Planning Team users.

Main Activities / Responsibilities

  • Providing user support (including identifying back-up solutions) on all IT matters within the company:
    • On offices general IT services (network, servers, printers, mobile telephony, access control and overall security)
    • On end users’ hardware life cycle (inventory, deployment, maintenance, renewal)
    • End users, dispatcher through Zendesk, as well as level 1 and 2 support, as well as maintaining the level 1 support team up to date with all in-house solutions to be supported
  • Assisting in project preparation and delivery for local (French-based) events, supporting the IT Projects Manager and Infrastructure & Support Manager (hardware setup and deployment, support)
  • Maintain internal corporate procedures and guidelines
  • Welcome and train newcomers to our IT procedures, hardware and systems
  • Participating in the discussions around the Microsoft 365 products and services around the workstation management, having an active eye on the next features
  • Perform regular reporting/status updates to Infrastructure & Support Manager on assigned tasks and overall IT situation

Position Relevant Skills (Background & Experience)

Technical Skills

  • At least two years of experience in IT infrastructure and user support, preferably in a similar role (user and hardware support (Dell and HP laptops, Windows 10 and 11, Microsoft 365)
  • Knowledge about CISCO Meraki network, HP servers, CISCO switches and routers is a plus
  • Have a good knowledge of Microsoft 365 standard apps package (Outlook, Word, Excel, PowerPoint, Teams)
  • Have a good knowledge of end user hardware management in Microsoft 365 (Autopilot, Intune enrollment / management)

Soft Skills

  • Self-motivated, organized, and detail-oriented, and willing to learn new skills and technologies
  • Excellent troubleshooting and problem-solving skills, and ability to work under pressure and meet deadline
  • Good communication and interpersonal skills, and ability to work effectively with diverse teams
  • Pro-active work attitude

Required Languages

  • English fluent (Spoken & Written)
  • French fluent (Spoken & Written)

How to Apply

  • Please apply to find out more. We consider every application and will respond as soon as possible. We are committed to equal opportunities.
  • Please send your resume by email to the HBS HR Department:

This Job Description is a true reflection of the expected responsibilities for this position at the time of writing, but it is not an exclusive list of the tasks to be undertaken as they may evolve over time. HBS staff needs to have a willingness to undertake other tasks than those listed in this Job Description as required.