Infrastructure & Support Coordinator

General Information

Job Title: Infrastructure & Support Coordinator

Grade: Coordinator

Department / Division: IT / Project Management, Solutions & Technologies

Reporting to: Infrastructure & Support Manager

Start Date: ASAP

Contract Type: CDI

Location: Boulogne-Billancourt, France

Purpose

The Infrastructure & Support Coordinator supports the Infrastructure & Support Manager to ensure that HBS Corporate infrastructure and hardware are operated according to Corporate requirements.

She / he operates the support to be provided to all Core Team and Planning Team users.

Main Activities / Responsibilities

• Providing user support (including identifying back-up solutions) on all IT matters within the company:
  • On offices general IT services (network, servers, printers, mobile telephony, access control and overall security)
  • On end users’ hardware life cycle (inventory, deployment, maintenance, renewal)
  • End users, dispatcher through Zendesk, as well as level 1 and 2 support, as well as maintaining the level 1 support team up to date with all in-house solutions to be supported
• Assisting in project preparation and delivery for local (French-based) events, supporting the IT Projects Manager and Infrastructure & Support Manager (hardware setup and deployment, support)
• Maintain internal corporate procedures and guidelines
• Welcome and train newcomers to our IT procedures, hardware and systems
• Participating in the discussions around the Microsoft 365 products and services around the workstation management, having an active eye on the next features
• Perform regular reporting/status updates to Infrastructure & Support Manager on assigned tasks and overall IT situation

Position Relevant Skills (Background & Experience)

Technical Skills

• At least two years of experience in IT infrastructure and user support, preferably in a similar role (user and hardware support (Dell and HP laptops, Windows 10 and 11, Microsoft 365)
• Knowledge about CISCO Meraki network, HP servers, CISCO switches and routers is a plus
• Have a good knowledge of Microsoft 365 standard apps package (Outlook, Word, Excel, PowerPoint, Teams)
• Have a good knowledge of end user hardware management in Microsoft 365 (Autopilot, Intune enrollment / management)

Soft Skills

• Self-motivated, organized, and detail-oriented, and willing to learn new skills and technologies
• Excellent troubleshooting and problem-solving skills, and ability to work under pressure and meet deadline
• Good communication and interpersonal skills, and ability to work effectively with diverse teams
• Pro-active work attitude

Required Languages

• English fluent (Spoken & Written)
• French fluent (Spoken & Written)