Infrastructure & Support Manager

General Information

Job Title: Infrastructure & Support Manager

Grade: Manager

Department / Division: IT / Project Management, Solutions & Technologies

Reporting to: Head of IT

Start Date: ASAP

Contract Type: CDI

Location: Boulogne-Billancourt, France

Purpose

The Infrastructure & Support Manager supports the Head of IT to ensure that HBS Corporate infrastructure and hardware are operated according to Corporate requirements.

He manages the support team and ensures that the level and quality of support given to corporate users is consistent.

Main Activities / Responsibilities

• Proactive management of general IT services (network, servers, printers, mobile telephony, access control and overall security)
• Providing user support (including identifying backup solutions) on all IT matters within the company:
  • On end users’ hardware life cycle (inventory, deployment, maintenance, renewal)
  • End users, dispatcher (backup) through Zendesk as well as level 1 and 2 support
• Participating in projects preparation and delivery for local (French-based) events, supporting the IT Projects Manager (hardware setup and deployment support)
• Develop and maintain IT internal corporate procedures and guidelines
• Ensure that all newcomers receive proper training in our IT procedures, hardware and systems
• Participating in the decision-making process around the Microsoft 365 products and services around the workstation management, access security and other features to be deployed
• Perform regular reporting/status updates to Head of IT on assigned tasks and the overall IT situation

Position Relevant Skills (Education / Work Experience / IT)

Technical Skills

• At least four years of experience in IT infrastructure and user support, preferably in a similar role (user and hardware support (Dell and HP laptops, Windows 10 and 11, Microsoft 365, CISCO Meraki network, HP servers, CISCO switches and routers)
• Have a strong knowledge of Microsoft 365 standard apps package (Outlook, Word, Excel, PowerPoint, Teams)
• Proficient in using various IT tools and software, such as Active Directory, Exchange, VMware, Cisco, etc
• Have a strong knowledge of end-user hardware management in Microsoft 365 (Autopilot, Intune enrolment / management)

Soft Skills

• Self-motivated, organized, and detail-oriented, and willing to learn new skills and technologies
• Excellent troubleshooting and problem-solving skills, and ability to work under pressure and meet deadline
• Ability to create a good atmosphere of work for the team he’ll manage
• Eager to transfer knowledge to the IT team
• Good communication and interpersonal skills and ability to work effectively with diverse teams
• Pro-active work attitude

Required Languages

• English fluent (Spoken & Written)
• French fluent (Spoken & Written)